This book is a resume of all the problem solving techniques known by me so far: ITIL, Lean Six Sigma, CompTIA, Agile, Scrum, Applied Problem Solving, SWOT etc etc.
I resumed the techniques in 10 core points: 1- Be Googley 2- Going to the Gemba 3- Set the Goal 4- Prevent the problem 5- Be Customer Focused 6- Define the Problem 7- Analyze the Problem 8- Test the Solution 9- Document the Process 10- Be Kaizen
The result is a mixed problem solving methodology ready to be used in every working environment. Enjoy and use this guide starting from the next problem you have to solve. To your success!
