Transform difficult relations, complex issues and ideas down to concise actionable material. The problem with difficult people is that, well, they are difficult… and they are everywhere: in the cafe, at the office, in stores or at school. But with the ability to recognize them for what they are, to protect yourself against them and to turn their defenses upside down, you can reach your goals. Sadly most people don't know how to cope with difficult people. Either they are contaminated by the agressivity or negativity, or they get into a verbal fight with these difficult persons. Sometimes, they even lose faith and try to go around the difficulties, but that can only last so far. But you can make difficult conversations painless. There are different kinds of difficult people, and what you'll learn first in this book is to recognize them for what they are. You won't be able to cure them, they would have to go into therapy, most of the time, to become better selves. But you'll also find your weapons to overcome the obstacle that these aggressive, negative or just silent people erect on your path.
