Can you get rapid results and still be effective? Where do you begin and what techniques should you use? What have others done and what were their lessons learned?
Andrew Muras and Glenn Goodnight answer these questions and many more based on years of experience in implementing and teaching at both commercial and government organizations. Filled with case studies, this book highlights techniques that are effective in the real world. Whether practitioner, manager or executive, youre sure to gain the insights needed for program success.
I find their approach to foundational aspects both structurally sound and engagingand critical for sustaining cost and quality performance improvements. Dr. Penny Weller, Hackett Group
FastTrack is easy to use, easy to understand, and easy to communicate. Billie Gayle Lewis, LSS Blackbelt
Ive been working with Andrew and Glenn for many years their workshops and trainings are typically our best attended and highest rated events. Guy Clayton, Director, IQPC
Table of Contents
Chapter 1: The FastTrack Approach for Rapid, Cost Effective Implementations
Chapter 2: Shared Services
Chapter 3: Chargebacks, Service Level Agreements and Service Catalogues
Chapter 4: Information Technology
Chapter 5: Product & Customer Profitability
Chapter 6: Capacity Analysis
Chapter 7: Performance Management, Metrics and Scorecards
Chapter 8: Enterprise Wide Implementations
Chapter 9: Benchmarking
Chapter 10: Outsourcing
Chapter 11: Government
Chapter 12: Business Transformation: Linking ABC/M with Lean and Six Sigma
