Resolving Issues with Your Boss equips you with practical strategies to regain control of your professional life. Rather than relying on quick fixes or empty advice, this book draws on decades of experience in conflict resolution, leadership analysis, and organizational change. It provides six core approaches, each designed to help you navigate workplace conflict and the complex dynamics of power.Inside, you'll learn how to: Recognize patterns of conflict before they spiral out of control. Rebuild trust when relationships have been damaged. Use questions that encourage dialogue instead of shutting it down. Cross professional boundaries safely and wisely when the situation demands it. Protect yourself with careful documentation that strengthens your position.These strategies are adaptable across industries and roles. Whether you're working under a boss who is simply difficult or one whose behavior verges on toxic, you will find tools to reduce tension, improve communication, and protect your career trajectory.The book emphasizes realism rather than illusions: conflict rarely disappears overnight, but with preparation and clarity, you can increase your chances of a healthier and more balanced workplace relationship. Each strategy includes examples, guidance for implementation, and a focus on timing and psychological safety, so you can act with confidence rather than fear. Mark Lefcowitz is a Sr. Process Engineer/ Sr. Project Manager / Sr. Business Analyst, and thought leader specializing in Continuous Process Improvement and Transformation, with nearly 30 years of professional IT experience in both the private and public sectors.He is a certified Six Sigma Master Black Belt, a Certified Project Management Professional, a Certified Lean Master, and a Certified Scrum Master. He has functioned as a Senior Subject Matter Expert, Program Manager, Project Manager, and Senior Business Analyst in a variety of business and legacy operating environments. Mark is also an expert in conflict analysis, conflict resolution techniques, and facilitated processes. He was among the first wave of trained conflict analysts, studying at the University of Pittsburgh's Peace and Conflict Studies Program in the early 1970s, and teaching a course as an undergraduate teaching assistant. He has fifteen years of experience in the Mediation and Dispute Resolution field, as an independent practitioner, writer, and practical theorist. Mark served as a non-attorney member of the Pennsylvania Bar Association's Committee on Alternative Dispute Resolution. He was also one of the founding members of the Pittsburgh chapter of the Society for Professionals in Dispute Resolution (SPIDR). He served as its first President.Mr. Lefcowitz has written numerous white papers and articles over the years. Many of them can be viewed on the MCL & Associates, Inc. website: https://www.mcl-associates.com.
