TABLE OF CONTENTS About the Editor vii About the Contributors ix Foreword by Steven Haberman xv About the Book xvii Introduction: Navigating the Centuries 1 Ouida Taaffe The Business of Banking – Reflections, and Directions of Travel Chapter 1 Banking, Finance and Society: What Keeps the Motor Running? 11 Peter Hahn Chapter 2 Standing the Test of Time 21 Paul Lynam Chapter 3 What Happens When Nobody is Watching: Regulation, Bank Risk Culture and Achieving Environmental Sustainability 27 Kern Alexander and Paul Fisher Chapter 4 It Takes an Ecosystem: The Future of Trade Financing 43 Alexander Malaket Chapter 5 A New Playbook for Banks 55 William A. Allen Chapter 6 Sustainable Investment: The Golden Moment 69 Elizabeth Corley Chapter 7 Living ‘Off Income’ 79 Richard Tomlinson Chapter 8 Power to the Customer: Disrupting Banking 93 Anne Boden Chapter 9 RIP Libor 101 Richard Northedge Chapter 10 Boosting UK Bank Competition: Still Many Cliffs to Climb 115 Martin Stewart Banking – People and Skills Chapter 11 Changing the Face of Banking and Finance 125 Shelley Doorey-Williams Chapter 12 Getting the Right Stuff 141 Mike Thompson Chapter 13 Financial Education: How to Make it Count 149 Andy Davis Banking, Technology and the Future Chapter 14 Banking on Identity 163 David G. W. Birch Chapter 15 Going Over the Top 173 Renier Lemmens Chapter 16 Banking Technology: Can the Centre Hold? 183 Anthony Gandy Chapter 17 The Future of Payments 199 Ruth Wandhöfer The Role of the Institute as a Life-Long Partner for Education Chapter 18 Life Lessons 211 Alex Fraser Index 217
