First published in 1994, Hugh Mackay's Why Don't People Listen? sold 40,000 copies and became a classic on the art of successful communication.
This ebook-only edition has been fully revised and updated to include a summary of the benefits and pitfalls of multi-media communication.
Hugh Mackay shows us a simple yet revolutionary way to improve the quality of our relationships with our spouses, children, friends, colleagues and clients. He identifies the ten most basic laws of human communication, such as: It's not what our message does to the listener, but what the listener does with our message that determines our success as communicators.
Accessible and instructive, Why Don't People Listen? is a complete guide to changing minds, improving connections and resolving conflict. Hugh Mackay is a social researcher and bestselling author of 19 books, including The Good Life, The Art of Belonging and his latest, Australia Reimagined.
He has had a 60-year career in social research, and was also a weekly newspaper columnist for over 25 years. Among many honorary appointments, he has been deputy chairman of the Australia Council for the Arts, chairman of trustees of Sydney Grammar School, the inaugural chairman of the ACT government's Community Inclusion Board and an honorary professor at Macquarie, Wollongong and Charles Sturt universities. He is currently a patron of the Asylum Seekers Centre.
In recognition of his pioneering work in social research, Hugh has been elected a Fellow of the Australian Psychological Society and awarded honorary doctorates by Charles Sturt, Macquarie, NSW, Western Sydney and Wollongong universities. He was appointed an Officer of the Order of Australia in 2015.
