EBOOK
About
Setting a new gold standard for service, hospitality, and living a life you love
For over thirty-five years, Peter Merrett has been transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class. He has revitalized the hearts of some of the world's most recognized brands by showing that bringing wonder back to life, leadership, and service is far more powerful than any mission statement, KPI, or employee handbook.
Packed with a lifetime of heartfelt lessons and taste-tested techniques, Wonderlicious invites you on the greatest journey, uncovering how Peter led his teams to historical heights: twice claiming the United Kingdom's Hotel of the Year, the International Office Building of the Year, and the Best Customer Experience in the World.
While setting global benchmarks for service and hospitality leadership, Peter carefully documented his most powerful insights-his "recipes of wonder"-in handwritten notes throughout his career. Now, for the first time, he shares them all in Wonderlicious. His vision? To show how wonder isn't just for children, nor is heart-led hospitality only for esteemed hotels, but a way to inspire workplaces, business cultures-and lives-that everyone is excited to be part of.
No matter your industry, role, or background, this book is brimming with exciting ways that anyone can implement to create a life filled with wonder.
Peter encourages readers to ask bold, curious questions-like "What if?", "What else?", and "What more?"-to explore a more vibrant and fulfilling way to work and live. After turning the last page, you will never see life, work, or business the same way again.
Wonder is served!
"Wonderlicious shows what world-class cultures and service with wonder actually look like and how to bring it back to life and leadership."- Doug Lipp, Former Head of Disney University Training Team at Walt Disney Studios, Speaker, and Author of Disney U."Peter reinvented customer service in commercial real estate in a manner that is still emulated globally."- Henry Chamberlain, President and COO, BOMA International, North America"Read this book, thank me later!"- Maz Farrelly, Award-Winning TV Producer, International Keynote Speaker, Australia
For over thirty-five years, Peter Merrett has been transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class. He has revitalized the hearts of some of the world's most recognized brands by showing that bringing wonder back to life, leadership, and service is far more powerful than any mission statement, KPI, or employee handbook.
Packed with a lifetime of heartfelt lessons and taste-tested techniques, Wonderlicious invites you on the greatest journey, uncovering how Peter led his teams to historical heights: twice claiming the United Kingdom's Hotel of the Year, the International Office Building of the Year, and the Best Customer Experience in the World.
While setting global benchmarks for service and hospitality leadership, Peter carefully documented his most powerful insights-his "recipes of wonder"-in handwritten notes throughout his career. Now, for the first time, he shares them all in Wonderlicious. His vision? To show how wonder isn't just for children, nor is heart-led hospitality only for esteemed hotels, but a way to inspire workplaces, business cultures-and lives-that everyone is excited to be part of.
No matter your industry, role, or background, this book is brimming with exciting ways that anyone can implement to create a life filled with wonder.
Peter encourages readers to ask bold, curious questions-like "What if?", "What else?", and "What more?"-to explore a more vibrant and fulfilling way to work and live. After turning the last page, you will never see life, work, or business the same way again.
Wonder is served!
"Wonderlicious shows what world-class cultures and service with wonder actually look like and how to bring it back to life and leadership."- Doug Lipp, Former Head of Disney University Training Team at Walt Disney Studios, Speaker, and Author of Disney U."Peter reinvented customer service in commercial real estate in a manner that is still emulated globally."- Henry Chamberlain, President and COO, BOMA International, North America"Read this book, thank me later!"- Maz Farrelly, Award-Winning TV Producer, International Keynote Speaker, Australia